User Agreement
PUBLIC OFFER
PROVISION OF TELEVISION BROADCASTING NETWORK SERVICES
1. GENERAL PROVISIONS
1.1. ALPHAZET TECHNOLOGIES LLC, legal address: 100019, Republic of Uzbekistan, Tashkent city, Shaykhontohur district, Labzak residential area, near house 22, providing services in accordance with License No. AA 0008226 for "Provision of Television Broadcasting Network Services", hereinafter referred to as the "Provider", hereby offers telecommunication services via data transmission networks (television services, hereinafter referred to as the “Services”) to individuals who accept this offer by performing the actions specified below, in accordance with the following terms and conditions.
This Public Offer and its annexes constitute a Service Agreement for individuals based on prepayment.
The terms of this Public Offer also serve as the Rules for the provision of Services to individuals on a prepayment basis. Hereinafter in the text, the terms Agreement (hereinafter referred to as the “Agreement” or “Subscriber Agreement”) and Offer (hereinafter referred to as the “Offer”) shall have the same meaning.
The scope and list of available Services may vary depending on the user's geographical location. The Provider does not guarantee access to all content outside the territory of the Republic of Uzbekistan. Outside the territory of the Republic of Uzbekistan, Subscribers are only granted access to Uzbek content and free Uzbek television channels. The cost and types of Services may also vary based on the user's geographical location.
By entering into this Agreement, the Provider operates under the presumption that the Subscriber possesses the necessary skills to operate end-user equipment.
This Public Offer and its annexes are developed in accordance with the Rules for the Provision of Telecommunication Services, approved by Order No. 208-mh dated June 30, 2020, of the Minister for the Development of Information Technologies and Communications of the Republic of Uzbekistan (registered by the Ministry of Justice under No. 3275 on June 30, 2020).
If, in the process of providing Services, the Provider gains access to the Subscriber’s personal data, the Subscriber guarantees their consent to the collection, transmission, and processing of such personal data in accordance with the applicable legislation of the Republic of Uzbekistan — the Law on Personal Data No. ZRU-547 dated July 2, 2019, particularly Chapter 4, Article 18 of this Law, and other regulatory legal acts adopted in its implementation (hereinafter referred to as the “Personal Data Legislation”).
By accepting this Offer, the Subscriber confirms their consent to the collection, storage, processing, transfer, and use of their personal data in accordance with the Personal Data Legislation, including by checking the corresponding box in the registration form or by signing a separate consent to personal data processing.
1.2. The following terms are used in this Public Offer:
Subscriber — an individual who accepts this Offer by performing certain actions specified by the Provider and uses the communication Services exclusively for personal purposes without the right to commercial use, with unique authentication data assigned for these purposes;
Subscriber Equipment, End-User Equipment — technical devices used for transmitting and/or receiving signals via communication lines (computer, router, modem, etc.) located at the Subscriber’s premises. This also includes any technical device that enables viewing of Content on the Internet network via the corresponding Authorized Platform or Device Application, including but not limited to: electronic computing machines (personal computers, including desktop computers, laptops, netbooks, internet tablets), mobile/cellular phones; smartphones; communicators (Personal Digital Assistants); gaming controllers/consoles, set-top boxes and other similar devices; television set-top boxes, Internet-enabled televisions (Smart TVs), and media players.
Authorization — the process of verifying the authentication data entered by the Subscriber on the Provider’s server, as a result of which the Subscriber’s right to receive Services or access the Personal Account is determined.
Auto-renewal of subscription — a feature whereby a paid Service is automatically renewed for the next billing period, with the corresponding payment amount debited from the Subscriber’s payment method. Auto-renewal remains active until it is disabled by the Subscriber in the Personal Account or until the Agreement is terminated.
Rental — the ability to view Video Content on the iTV service for a limited period. The Rental Period — after the user has paid for and gained access to a Content Unit within the Rental service, the user has the right to start viewing the Content Unit within 30 (thirty) days and may view such Content Unit multiple times within 48 (forty-eight) hours.
Account Balance at a given point in time — the difference between the amounts of funds deposited into the Account and the amounts debited from the Account up to that point in time.
Depositing funds into the Account (Account replenishment) — the crediting by the Provider of the Subscriber’s payment received into its settlement account or cash desk with payment details that allow unequivocal identification of the Agreement under which the payment was made.
Internet — a global voluntary and independent network of computer networks and information resources owned by many different individuals and organizations.
Content — a package of audiovisual works and other intellectual property results, access to which the Provider grants to the Subscriber as part of the Services, based on license (sublicense) agreements with the Rights Holders. The Content is intended for private viewing. Content is provided to the Subscriber either through a subscription module or by purchasing/renting individual content units.
Content for free viewing — Content offered by the Provider to the Subscriber for viewing without charging any fee.
Account — an account that records the Subscriber’s advance payments and the amounts withheld (debited) from these payments as payment for Services. The Account is unique, stored in the Provider’s database, remains constant throughout the service period, and reflects the accounting of funds received and spent. The Account page is a functional option of the Personal Account and is located on the official service platform in the Personal Account section.
Personal Account — a web page on the Provider’s official service platform containing statistical information about the volume of Services received and the current status of the Account. The information displayed in the Personal Account is for reference only and may differ from information in the Provider’s financial systems. Additionally, this page may allow the Subscriber to subscribe to specific services or unsubscribe from them.
Official Service Platform — the telecommunications network information resource of the Provider, located at the web addresses: www.itv.uz, info.itv.uz.
Provider’s Office — the Provider’s head office in Tashkent city and the offices of its branches in the regions of the Republic of Uzbekistan.
TV Channel Package — a collection of TV programs (telecasts) and/or other audiovisual, audio messages and materials grouped together for billing purposes.
Partners — persons engaged by the Provider for the purpose of quality provision or promotion of any services based on contracts concluded with the Provider, including for servicing the Provider’s business processes.
Subscription Period — a specific period during which the Provider delivers to the Subscriber the services paid for by the Subscriber for that period, namely granting the Subscriber access to view a paid Content package provided by the Provider under a subscription. The subscription period begins from the moment of payment.
Personal Data — information recorded on electronic, paper, and/or other physical media relating to a specific Subscriber or allowing their identification. Information about Subscribers includes: full name, Subscriber’s address or the address where subscriber equipment is installed, nickname, subscriber numbers, and other data enabling unambiguous identification of the Subscriber and their subscriber equipment. The list of such information is approved by the Provider and posted on the Provider’s platform.
Paid Content — Content offered by the Provider to the Subscriber for viewing under the conditions of Subscription, Rental, or Purchase.
Subscription — an order by the Subscriber (or, in the case of ordering on the Provider’s platform, by a Registered Subscriber) for the Service granting access to view a package of paid Content, excluding Content available for purchase or rental, and a TV channel package for the Subscription Period. The Subscription is considered executed and accepted for fulfillment from the moment the Subscriber pays for the service for the chosen subscription period. During the Subscription Period, the number of views by the Subscriber and the number of Content units available for viewing from the paid Content package provided by the Provider under the subscription are unlimited.
Purchase — the ability to view Video Content on the iTV service for the duration of the Provider’s rights to the respective Video Content.
Purchase Period — after payment and gaining access to a single film within the Purchase service, the user has the right to stream the film repeatedly on an authorized end-user device an unlimited number of times during the period, as well as for no more than six (6) months after the expiration of the license period for that film.
Platform — the combination of hardware, software, and technological solutions of the Administrator that ensures the provision of the Service to Users.
Rights Holder — a legal or natural person holding exclusive or non-exclusive rights to use the Content and having legally concluded a license (sublicense) agreement with the Provider granting the Provider the right to use the Content in ways and to the extent necessary and sufficient to provide Services to the Subscriber.
Provider’s Representative — a legal or natural person authorized on the basis of a power of attorney or a relevant agreement with the Provider to: distribute telecommunication services and conclude Service Agreements on behalf of the Provider; provide Provider’s services to Subscribers (accept payments, etc.).
Device Application — a program managed by the Provider or a third party that allows the Subscriber to connect to the Internet and view Content on a Device, as well as create an electronic copy of the Content for subsequent viewing. Copies of Content Units are stored on the Provider’s server, and technical access to the Content Units is carried out via this server. Device Applications also include third-party applications for Smart TVs, Android, and iOS mobile devices.
Billing Period — a period starting from the Individual monthly subscription fee deduction date established under the Agreement, the duration of which corresponds to the number of calendar days in the month during which this date falls.
Registration Form — a form through which the Subscriber joins this Agreement by signing and gives consent to the processing of personal data, containing information about the Subscriber, the Subscriber’s number, and other data at the time of joining (Annex No. 1).
Debiting funds from the Account — the Provider’s reduction of the Account balance by the cost of Services rendered to the Subscriber.
Tariff — the cost of a specific Service for a certain usage period, determined by the specifics of that Service.
Tariff Plan — a set of predefined conditions and tariffs applied when providing a Service from the Provider to the Subscriber.
TV Channels — audiovisual broadcasts accessible to users via the Internet through a streaming service interface. These broadcasts are carried out in real-time (linear broadcasting) and may include both national and international television channels provided under a license from the rights holder or based on contractual agreements.
Services or Service — a list of services or an individual service provided by the Provider based on the officially approved and valid tariff and service pricelist.
2. SUBJECT OF THE AGREEMENT
2.1. The Provider shall provide the Subscriber with telecommunication services, namely the transmission of television signals over data transmission networks (using the IP protocol), allowing the Subscriber to watch the TV channels included in the tariff on subscriber equipment. Additionally, the Provider grants the Subscriber access to free Content without charge, and Paid Content under the conditions of the Subscriber’s purchase of a Tariff Plan, Rental, or Purchase of individual Content units.
2.2. The Provider shall provide the Subscriber with telecommunication services, specifically ensuring the delivery of internet television signals up to the point of connection of the subscriber line, granting access to the package of TV channels and Content as stipulated by the terms of this Agreement (hereinafter — the Services). The Subscriber undertakes to pay for the Services provided in the manner and on the terms established by the Agreement.
2.3. The Provider has the right to engage third parties to provide Services to the Subscriber.
2.4. During the term of the Services under this Offer, if the Provider has temporarily provided the Subscriber with the necessary subscriber equipment free of charge and in good working condition for the provision of Services, upon termination of this Agreement, the Subscriber shall return the equipment to the Provider in the condition it was received, taking into account normal wear and tear.
2.4.1. The Subscriber is obliged to use the Provider’s Subscriber Equipment carefully and only for the purposes of fulfilling this Agreement, to ensure its safety, and undertakes not to transfer it to third parties or move it to another address without the Provider’s consent.
2.4.2. Upon termination of the Agreement, the Subscriber must deliver the equipment in working condition and complete set to the Provider’s office within three days, regardless of the reasons for termination.
2.4.3. The transfer of Subscriber Equipment from the Provider to the Subscriber and its return from the Subscriber to the Provider shall be formalized by an Equipment Handover Act (hereinafter — the “Act”), which indicates the condition of the equipment at the time of transfer/return. The Act is an integral part of this Agreement.
2.5. The Provider’s Services are provided for the Subscriber’s individual use, who undertakes not to distribute TV program recordings, record and distribute Content presented on the platform, retransmit it, or use the Provider’s equipment for profit-making purposes.
2.6. If the Subscriber uses their own end equipment compatible with the Provider’s Services and ensuring full access to them, the provisions of clause 2.4 of this Offer shall not apply.
3. PROCEDURE FOR PROVIDING SERVICES
3.1. The Service Agreement between the Subscriber and the Provider is concluded under the terms of this Public Offer.
Acceptance (consent to conclude the Agreement) is considered:
— for individuals registering remotely online — the fact of completing the registration procedure on the Provider’s platform (in the app, on the platform, or via Smart TV);
— for individuals connecting through the Provider’s Offices or Authorized offices — the fact of signing a written Consent to the terms of this Offer.
The Agreement is deemed concluded from the moment the Provider receives the acceptance and registers the Subscriber in the information and billing system.
3.2. The fact of the Subscriber’s signing constitutes full and unconditional acceptance by the Subscriber of the terms of this Public Offer and all its Annexes, which form an integral part of the Public Offer (Article 370 of the Civil Code of the Republic of Uzbekistan).
3.3. The actual date of the Subscriber’s commencement of service use is determined by the Provider based on data from connection monitoring software or billing equipment installed in the Provider’s network. The provision of Services to the Subscriber is confirmed by the Provider’s billing equipment data.
3.4. Responsibility for the premises or devices used at the time of connection to the Internet television signal transmission service via data networks (IP protocol) and for the actions under the Agreement rests entirely with the Subscriber.
3.5. The moment of connection of the Subscriber to the service (the start of service provision) is the moment of the Subscriber’s first successful Authorization. In case of unsuccessful Authorization, the Subscriber must notify the Provider in writing.
3.6. The connection period for the Subscriber to the Service shall not exceed 10 (ten) business days from the date of conclusion of the Agreement.
3.7. Identification of the Subscriber and access to the Services and Personal Account are carried out using the Subscriber’s personal Authentication data.
3.8. The Provider has the right to refuse to conclude a Service Agreement in the following cases:
1) if there is no technical possibility to provide access to the Provider’s network;
2) if there is no technical possibility to provide the services requested by the Subscriber in the Network;
3) if the Provider has information that the Subscriber’s equipment has been lost by another Subscriber or is not certified in accordance with the legislation of the Republic of Uzbekistan;
4) if the Provider has information about the potential Subscriber’s outstanding debt for services previously provided by the Provider;
5) if there is no valid passport or other identity document of the citizen as required by the legislation of the Republic of Uzbekistan.
3.9. The work to ensure the Subscriber’s connection to the Service shall be considered properly performed by the Provider and accepted by the Subscriber if the Subscriber does not notify the Provider in writing of refusal of the Service within five business days from the moment of connection to the Service.
3.10. To obtain access to the Content, the Subscriber must register on the Provider’s platform or in the Device application.
3.11. The Provider’s service of granting the Subscriber access to Paid Content (under the conditions of Subscription, Rental, Purchase) is provided only after full prepayment of the ordered Service by the Subscriber.
3.12. Information about Subscribers that becomes known to the Provider’s employees by virtue of their official duties is confidential and protected in accordance with the legislation of the Republic of Uzbekistan. Such Subscriber information includes:
— full name of the individual Subscriber;
— Subscriber’s address or the address where the subscriber equipment is installed, pseudonym, subscriber numbers, and other data allowing unambiguous identification of the Subscriber and their subscriber equipment.
3.12.1. The complete list of such data subject to processing is approved by the Provider and is available for the Subscriber’s review on the Official Service Platform (www.itv.uz, info.itv.uz), and may also be provided to the Subscriber upon written request.
3.13. Subscriber registration to gain access to the Provider’s Services is possible either with a valid subscriber number of the Republic of Uzbekistan or via an email address. The choice of registration method is made by the Subscriber during the registration process on the Provider’s platform.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. The Subscriber undertakes to:
4.1.1. Comply with the terms of this Agreement;
4.1.2. In the case of service connection via the iTV set-top box (iTV Box), for the purpose of identifying the Subscriber’s data (full name, permanent or temporary residence address, passport (ID card) series and number, and personal identification number of an individual), the Subscriber is obliged to personally present a valid passport to the Provider’s employee. In the event of changes to the above-mentioned data, the Subscriber undertakes to personally notify the Provider and provide updated information within 30 (thirty) calendar days from the date the changes take effect.
4.1.3. To familiarize oneself with the list of current Services, the procedure for using the Services, tariff plans, Service tariffs, and other accompanying information prior to the commencement of using the Services.
4.1.4. To maintain a positive balance on the Personal Account by timely making the necessary advance payments.
4.1.5. To use the Subscriber Equipment in accordance with the operating instructions provided by the manufacturer, and also to prevent any cases of connecting other persons to the transmitted signal of the television receivers.
4.1.6. To comply with the rules for using the equipment, keep it in proper condition, perform current maintenance and minor repairs at their own expense, and also compensate the Provider for any damage caused to the equipment due to the Subscriber’s fault. Major repairs of equipment provided to the Subscriber for temporary gratuitous use are carried out at the Provider’s expense, except in cases where the need for such repair was caused by the Subscriber’s guilty actions or negligence.
4.1.7. Timely notify the Provider of any malfunctions that arise;
4.1.8. To allow the Provider’s representatives access to the equipment and all its locations, upon presentation of an official ID with a photo and seal, valid at the time, for performing repair works upon the Subscriber’s request and for verifying the Subscriber’s compliance with the terms of this agreement;
4.1.9. The Subscriber assumes full responsibility for the use of the Services. Any commercial use of the Service under this Agreement is prohibited. The Parties expressly agree that the use of Services provided under this Agreement is for private purposes only;
4.1.10. Periodically check for updates on the official platform regarding the Services provided.
4.1.11. Not use the Services for illegal purposes, nor engage in actions that harm the Provider and/or related third parties, including but not limited to: not distributing or facilitating the distribution of software from their Subscriber device, not falsifying IP addresses, not performing actions that disrupt the normal functioning of the Provider’s network, equipment, software, and/or related third parties, and not committing unlawful and/or illegal actions in the field of information technology, including unauthorized actions and improper use of resources and services within the Provider’s network.
4.1.12. Not use the Subscriber device for illegal purposes that violate the laws of the Republic of Uzbekistan, or the rights and interests of the Provider, including those that cause reputational, financial, or other damage. The Subscriber acknowledges that the Services provided by the Provider are licensed activities and that any violation of the order of their provision, leading to malfunction of the Subscriber device or damage to the Provider, entails liability on the part of the Subscriber and full compensation for the damage caused to the Provider.
4.1.13. Take appropriate organizational and technical measures aimed at protecting information resources, preventing the dissemination of information containing calls for violent overthrow of the constitutional order, propaganda of war, violence and pornography, incitement of religious and national hatred, infringement of human honor and dignity, and other information prohibited for distribution by the current legislation of the Republic of Uzbekistan.
4.1.14. The Subscriber may have other obligations in accordance with the legislation of the Republic of Uzbekistan.
4.2. Subscriber’s Rights:
4.2.1. To receive advisory and technical support from the Provider in case of questions related to the use of the provided services.
4.2.2. To file claims in the manner established by this Offer.
4.2.3. To change the Tariff/tariff plan and types of services provided in the manner established by the Provider, taking into account its technical capabilities.
4.2.4. To receive detailed information about the consumed volume of services, as well as the history of payments, debits, and the balance of funds on the Personal Account via the Personal Cabinet (applicable to those types of services for which access to the Personal Cabinet is provided) and/or from the Provider.
4.2.5. The Subscriber may have other rights provided by the legislation of the Republic of Uzbekistan.
4.3. The Provider undertakes to:
4.3.1. Provide the Subscriber with Services in accordance with the terms described in this Agreement, taking into account the requirements of the current regulatory acts of the Republic of Uzbekistan.
4.3.2. Timely credit advance payments made by the Subscriber to their Personal Account.
4.3.3. Provide the Subscriber with the opportunity to receive telephone consultations from the Technical Support Service via the short number (CALL center) — +998 712024202, available 24/7. Requests for the elimination of technical malfunctions are accepted around the clock and are executed within 72 hours during the working hours of the information technology support service, which are established by the Provider and published on the Official service platform.
4.3.4. Provide the Subscriber with access to the Personal Account during the term of the Agreement.
4.3.5. Take generally accepted technical and organizational measures to ensure the confidentiality of information concerning the procedure for the Subscriber’s use of the Service and other terms of the concluded Agreement.
4.3.6. Provide Services to the Subscriber within the Provider’s service coverage area.
4.3.7. Take measures to eliminate defects in the provided Services discovered during their provision to the Subscriber.
4.3.8. Take the necessary organizational measures to protect the Subscriber’s personal data and comply with other confidentiality requirements established by law regarding the protection of Subscriber information.
4.3.9. Notify the Subscriber about changes in the Price List of tariffs and services by posting the information on the official platform at least 15 (fifteen) days prior to the effective date of the changes.
4.3.10. Publish official announcements related to Subscriber service, changes in the terms of service provision and their cost, as well as other necessary information on its official website and platform.
4.3.11. Notify the Subscriber about scheduled maintenance works indicating the start date, time, and duration of the works, at least 24 (twenty-four) hours before they begin, on the Provider’s platform.
4.3.12. Accept Subscriber requests for troubleshooting by phone and at the Provider’s office and execute the received requests within 72 hours from the moment the request is received, unless prevented by force majeure circumstances.
4.4. Provider has the right to:
4.4.1. The Provider has the right to modify the terms of the offer and/or its Appendices, including adjusting existing tariffs, systems, conditions, forms, and payment terms for telecommunication services, introducing new Appendices to the offer, notifying the Subscriber by posting an announcement on the official service website at least 15 (fifteen) calendar days before the changes take effect.
— The fact of posting the announcement on the official website and service platform shall be considered proper fulfillment by the Provider of its obligation to inform the Subscriber.
— The Subscriber is responsible for regularly checking for updates on the official website and service platform. Continued use of the services more than 15 (fifteen) calendar days after notification of changes to the current terms of the offer and its Appendices shall be deemed unconditional acceptance of these changes.
4.4.2. The Provider has the right to disclose Subscriber information to relevant enterprises (law enforcement agencies), institutions, or organizations in the following cases:
— when organizing the Subscriber’s connection to the Services and/or subsequent technical maintenance of the Subscriber through contracting organizations;
— when registering domain names of the Subscriber;
— processing of personal data as specified in clause 1.1 and paragraph 6 of this offer;
— processing information related to payments;
— in accordance with the Law of the Republic of Uzbekistan “On Personal Data.”
4.4.3. To refuse access to paid Services until the Subscriber makes full prepayment for the corresponding Subscription period (monthly, yearly, or other as specified by the Tariff).
4.4.4. To unilaterally refuse to provide the Service to the Subscriber if the submitted documents contain false information (e.g., full name, passport data, contact details, etc.).
4.4.5. To refuse the Subscriber the Service in case of technical limitations or circumstances preventing the provision of the Service (including failures, blocks, force majeure, legal restrictions), with proper notification to the Subscriber.
4.4.6. To temporarily limit or suspend the Subscriber’s access to the Service in the following cases:
— conducting preventive or technical maintenance;
— other actions necessary to ensure the functioning of the platform.
At the same time, the Subscriber is not released from the obligation to pay for the Service in accordance with the terms of the Agreement.
4.4.7. To terminate the provision of the Service to the Subscriber with unilateral termination of the Agreement in cases of:
— violation of the terms of this Public Offer and/or its Appendices;
— actions obstructing the operation of the service (including fraud, hacking attempts, unauthorized account use, mass distribution of access);
— use of the Service for unlawful purposes;
— violation of the legislation of the Republic of Uzbekistan.
4.4.8. In case of termination of the Agreement on the grounds specified in clause 4.4.7 of this Offer, the Provider has the right to withhold from the funds remaining in the Subscriber’s Personal Account the amount of actually incurred losses and/or penalties, the amount of which is determined in accordance with the current legislation of the Republic of Uzbekistan and/or this Agreement. The remaining funds after such withholding shall be returned to the Subscriber within 10 (ten) working days from the date of termination of the Agreement, except in cases expressly provided by law.
4.4.8.1. In case of violation by the Subscriber of the conditions specified in clause 4.4.7 of this Offer, which resulted in unilateral termination of the Agreement by the Provider, the Subscriber undertakes to pay the Provider a penalty (fine) of 50,000 (Fifty thousand) UZS for each such violation.
4.4.8.2. Payment of the penalty does not release the Subscriber from the obligation to compensate the Provider for damages caused by such violations, to the extent not covered by the penalty, in accordance with the legislation of the Republic of Uzbekistan.
4.4.9. To refuse the placement or transmission of any information the distribution of which contradicts the current legislation of the Republic of Uzbekistan, including content that violates copyright or related rights, or content prohibited for distribution.
4.4.10. To restrict the provision of the Service, including access to TV channels and video content, or to terminate the Agreement in case of outstanding payments by the Subscriber for the Services.
4.4.11. To refuse to provide the Service if there are technical or organizational obstacles preventing connection to the platform, including the inability to install/configure equipment (in cases where such installation/configuration is required).
4.4.12. To demand compensation from the Subscriber for damages caused to the Provider as a result of a breach of the Agreement, including unlawful use of the Services, tampering with the access system, account hacking, sharing access with third parties, etc.
4.4.13. To carry out scheduled technical maintenance, modernization of equipment and software solutions, and updates to the digital platform, including linear TV channel broadcasts and the provision of VOD content. During such works, access to the Service may be temporarily restricted.
4.4.14. To exercise other rights provided by the legislation of the Republic of Uzbekistan and the terms of this Offer.
5. OPERATION OF THE INFORMATION AND TECHNICAL SUPPORT SERVICE
5.1. The Provider undertakes to provide the Subscriber with the opportunity to receive telephone consultations via the numbers of the INFORMATION AND TECHNICAL SUPPORT SERVICE specified in the Agreement or on the Official Website/platform (in case of any changes).
5.2. The Provider undertakes to fulfill requests received from the Subscriber regarding the elimination of technical malfunctions within 72 hours from the moment the request is received (during the working hours of the INFORMATION AND TECHNICAL SUPPORT SERVICE), unless force majeure circumstances prevent this.
The Subscriber is independently responsible for ensuring that their device and software meet the technical requirements necessary for the correct operation of the application and access to the services.
The Provider may offer technical recommendations but does not guarantee that the application will function properly on all types of devices and configurations.
5.3. The Provider undertakes to provide information and consult the Subscriber on the use of the Service; however, the Provider shall not be liable for any actions taken by the Subscriber that are inconsistent with the information and consultations provided by the Provider.
5.4. By entering into this Agreement, the Provider relies on the Subscriber’s assurance that they possess the necessary knowledge and skills to operate the subscriber equipment. The scope of telephone consultations is limited to specific issues related to the provision of Services. The information and technical support service does not provide consultations on configuring third-party equipment or software.
5.5. In the event that the Subscriber loses their Authentication Data, the Provider shall reissue the lost data upon the Subscriber’s request. This request must include the Subscriber’s personal information and specify the preferred method of delivery (fax, phone, e-mail, etc.) through which the lost data should be communicated to the Subscriber.
5.6. The Provider shall not be held liable for:
5.6.1. Ensuring the security of the Subscriber’s equipment and software used to access the Services;
5.6.2. Any losses incurred by the Subscriber as a result of using the Services, provided such losses are not caused by the fault of the Provider.
6. PROCEDURE FOR CONNECTING AND PAYING FOR SERVICES
6.1. The Subscriber shall ensure the availability of a stable Internet connection and, if necessary, shall purchase the corresponding equipment, subscriber line (cable and components used to connect the access point and Subscriber equipment) at their own expense. The Subscriber shall use only technical means that they own and that are not encumbered by third-party rights.
6.2. Connection to the Service may be carried out by one of the following methods:
— via specialized equipment (including TV set-top boxes);
— by self-registration of the Subscriber on the official platform or in the Provider’s mobile application.
6.3. The Provider offers free connection to the Service on the condition that payment is made for the equipment (if necessary) used to access the Service.
6.4. Setup of the Subscriber’s equipment, as well as troubleshooting technical faults caused by the Subscriber’s actions, is performed by the Provider for an additional fee.
6.5. The subscription fee, amounting to 100% prepayment for the billing period, is paid by the Subscriber after registration in the system or connection to paid Services (by subscription, purchase, or rental of Content).
6.6. When registering on the Service or connecting to the Service through specialized equipment, the Subscriber selects one of the Tariffs posted on the Provider’s official Platform.
6.7. Current tariffs, subscription periods, and terms of their application are posted on the Provider’s official Platform. The Provider reserves the right to unilaterally change the Tariffs, notifying Subscribers at least 15 (fifteen) calendar days in advance.
6.8. A subscription fee shall be charged for the Services provided — a fixed cost of the Services determined by the selected tariff plan. The subscription fee is debited on the first day of the billing period and shall not be recalculated in the event of early termination of the Services, except in cases expressly provided for by the legislation of the Republic of Uzbekistan.
6.8.1. Upgrade to a higher tariff (purchase of a more expensive tariff):
When changing to a higher tariff, one of the following procedures shall apply:
-the new tariff takes effect from the beginning of the next billing period;
-the new tariff takes effect immediately, in which case the previously paid tariff is terminated, and the new tariff is activated at full cost without recalculation.
6.8.2. Downgrade to a lower tariff (purchase of a cheaper tariff):
When changing to a lower tariff, the new tariff shall take effect only from the beginning of the next billing period. Until the end of the current billing period, the Subscriber shall continue to use the previously activated tariff.
6.9. In the event of an interruption in the provision of Services not caused by the Subscriber, the Provider may, at its discretion, extend the Service period by an amount corresponding to the downtime.
6.10. The individual date for debiting the subscription fee is set on the day of the Subscriber’s connection or registration. In case of interruption of Services due to late payment, the debit date is shifted to the date of re-connection to the Service.
6.11. Services are considered properly rendered and accepted by the Subscriber on the last day of the billing period, unless the Subscriber submits a justified written claim. Installation works are considered accepted by the Subscriber after 3 (three) calendar days from the connection date, if no written objections are received.
6.12. Payment for Services is made in national or foreign currency depending on the Subscriber’s location. Available payment methods include bank cards, payment systems, terminals, ATMs, bank branches, and others specified on the Platform. When paying through third-party services, the Subscriber must retain the payment confirmation and present it if necessary. The Provider is not responsible for the timely crediting of payments if the payment was made with incorrect or incomplete details.
7. TERMS OF CONTENT USE
7.1. General Terms and Conditions for Using Content for Free Viewing:
7.1.1. The Subscriber must not violate, block, or otherwise damage any security measures of the website, the application for the end device, or any means preventing or restricting the use or copying of any Content (in cases where copying is not included in the provided Service) or imposing limitations on the use of the Content.
7.1.2. The Subscriber is not entitled to use the Content for commercial purposes, including providing paid access to the Content, or using the Content to generate income from advertising or subscription fees.
7.1.3. The Subscriber is entitled to use the Content exclusively for private viewing and is not allowed to use the Content (in whole or in part) in any other way.
7.1.4. Any use of the Content other than for private viewing constitutes a violation of this Agreement and of intellectual property rights protected by law, will be prosecuted under the law, and may result in penalties under Article 149 of the Criminal Code of the Republic of Uzbekistan and/or other punishments and measures under applicable legislation in the territory.
7.1.5. Content available for free viewing is accessible to the Subscriber through the Provider's platform, on an authorized website, or in the Application for the device.
7.2. Terms of Use and Payment for Paid Content:
7.2.1. Access to viewing paid Content by subscription is provided to the Subscriber who has subscribed for the paid subscription period. The subscription period starts from the moment the Subscriber successfully completes the full payment for the selected subscription period and is granted access to view the paid Content by subscription. The duration of one calendar day is 24 hours.
7.2.2. Access to viewing a Content Unit by Rental is granted to the Subscriber who has purchased the Rental for 30 (thirty) calendar days, with the right to view that Content Unit multiple times within 48 (forty-eight) hours.
7.2.3. Access to unlimited repeated viewing of a Content Unit during the subscription period, as well as for no more than 6 (six) months after the end of the licensed period, is provided to the Subscriber who has purchased the corresponding Content Unit.
7.2.4. Payment for the service granting the Subscriber access to paid content (under the conditions of subscription, rental, or purchase) shall be made in Uzbek soms and exclusively through the payment systems available on the Provider’s platform. The list of available payment systems is determined solely at the Provider’s discretion and may be changed by the Provider at any time without prior notice to the Subscriber.
7.2.5. Payment for the Service shall be deemed completed from the moment the corresponding confirmation is received on the payment system’s page and/or on the relevant payment processing page within the Provider’s application.
7.2.6. When paying by bank cards, refunds upon the Subscriber's request shall be made only to the card from which the original payment was made, and only by agreement with the Provider before the end of the current calendar month.
7.2.7. Access to paid Content may be provided simultaneously on a number of Devices corresponding to the conditions of the tariff plan selected by the Subscriber.
7.2.8. The list of paid Content available by subscription, rental, or purchase, as well as Content available for free viewing, may be changed by the Provider at any time without notifying the Subscriber.
7.3. User Agreement for the use of the START service (the START (СТАРТ) service is provided by Limited Liability Company “Старт.Ру” Primary State Registration Number 1177746679175, Taxpayer Identification Number 7728374780) on the Provider’s Platform within the iTV.uz service: the terms of the user agreement for the use of the START service on the Provider’s Platform are published at the following Internet address: https://start.ru/legal/terms_of_use. The territory of use for the START service on the Provider’s Platform is recognized as the Republic of Uzbekistan. The User agrees to use the START service in a manner that does not contradict the terms of this Agreement.
8. PROVIDER'S RESPONSIBILITY
8.1. The Provider shall be liable for the fulfillment of its obligations under the Agreement in accordance with the applicable laws of the Republic of Uzbekistan.
8.2. The Provider shall bear the responsibility prescribed by the applicable legislation for any violation of the rules regarding the use of the Subscriber’s personal data.
8.3. The Provider shall not be liable for:
— the actions of broadcasters, the content of retransmitted television channels, and changes in the broadcasting schedule;
— malfunctions not attributable to the Provider, including signal interruption due to power outages on backbone lines;
— any damage to the data transmission network unrelated to the Provider’s equipment and software;
— any damage of any kind incurred by the Subscriber due to violation of the rules for operating their own Subscriber equipment, as well as damage resulting from third-party actions, including unauthorized mail exchange, virus attacks, etc.;
— malfunctions in the operation of terminal equipment;
— service outages due to technical reasons and force majeure circumstances lasting less than 60 (sixty) minutes;
— full or partial interruptions of services caused by equipment replacement required to maintain operability and development of the television signal over data transmission networks (via IP protocol);
— lost profits, direct or indirect damages suffered by the Subscriber resulting from use or inability to use the service;
— the quality of urban and other public communication networks, as well as deterioration and/or interruptions in service provision directly or indirectly caused by reasons beyond the Provider’s control;
— lost profits and indirect losses arising from poor quality or untimely provision of services due to reasons beyond the Provider’s control;
— for the inability to use the application or access the service caused by technical limitations or malfunctions on the user’s side, including but not limited to:
— the characteristics or condition of the user’s device;
— outdated or incompatible versions of the operating system;
— actions of third-party applications or software;
— unstable internet connection, network settings, or router configuration.
8.4. Upon termination of access to the Services, the Provider shall not be held liable for notifying or failing to notify any third parties about the Subscriber’s loss of access to the Services, nor for any consequences arising from such notification or lack thereof.
8.5. The Provider undertakes not to disclose Subscriber information to third parties, except in cases where such disclosure is required by the legislation of the Republic of Uzbekistan and is necessary for the formation, processing, storage, and provision of information regarding the fulfillment of obligations by debtors in accordance with the law.
9. SUBSCRIBER'S RESPONSIBILITY
9.1. The subscriber is responsible for:
— For fulfilling its obligations in accordance with the applicable legislation.
— For any unlawful actions committed using the Services, as well as for their consequences.
— For maintaining the confidentiality and protection of its Authentication data from third parties, as well as for any consequences that may arise due to disclosure and/or unauthorized use of the Authentication data.
9.2. The Subscriber assumes full responsibility and risks associated with the use of materials, goods, and services obtained through the use of the Service.
9.3. The Subscriber is solely responsible for the content, accuracy, and legality of the information transmitted by the Subscriber using the Services.
9.4. The Subscriber bears full civil, administrative, and criminal liability for providing and using the premises during installation work at the address specified by the Subscriber when concluding the Agreement.
9.5. The Subscriber bears full civil and material liability to the property owner for the installation works carried out on the premises from the moment the Agreement with the Provider is concluded until its termination, in accordance with the procedure established by law.
10. PLACEMENT OF INFORMATION ON THE PLATFORM
10.1. By posting Information on the platform, the User guarantees that they possess all necessary rights to post such Information on the platform. If the User does not have the appropriate rights to post any Information on the Platform, the User undertakes not to post such Information.
10.2 The User undertakes not to post on the platform or use the platform for the purposes of obtaining, sending, or distributing through/by means of the Platform the following Information:
— defamatory, insulting, or damaging to the honor and/or dignity of third parties, containing threats;
— violating the rights and legally protected interests of third parties;
— infringing on citizens’ rights to privacy and public order;
— promoting discrimination against individuals based on race, ethnicity, gender, religion, social status, or other grounds;
— encouraging and/or inciting changes to the constitutional order, war, religious, racial, or interethnic hostility, containing attempts to incite hatred or calls for violence, infringing on minority rights;
— containing pornographic materials or other materials offensive to morality;
— containing extremist materials;
— insulting the religious feelings of citizens;
— damaging the business reputation of the Provider and third parties;
— Information of a "bespoke" nature, i.e., information created in someone's interests that do not correspond to the purposes of the platform's creation;
— not to post on the platform or send anywhere via/through the platform any other Information that does not comply with the legislation of the Republic of Uzbekistan and/or this Agreement;
— not to distribute on the platform computer viruses or other computer codes, files, or programs intended to disrupt, modify, block, destroy, or limit the functionality of any computer or telecommunications equipment or software, to gain unauthorized access, as well as serial numbers for commercial software products and programs for their generation, logins, passwords, and other means of obtaining unauthorized access to the Platform and paid resources on the Internet;
— not to interfere with the normal operation of the platform;
— not to distribute and/or use any computer programs, robots (“spiders”), or other automated algorithms and methods aimed at “extracting” (collecting), illegal transmission, copying, blocking, modification, destruction of Information and Databases, as well as aimed at circumventing restrictions set by the Platform Administration in the Platform settings;
— not to post or otherwise use on the Platform any Information protected by intellectual property laws (including, but not limited to, Information concerning patents, trademarks, copyrights, and/or related rights) and other legally protected Information without the appropriate rights and permissions from the rights holder of such Information. In the event of a dispute, the burden of proof that the Information posted by the User does not infringe upon anyone’s rights lies with the User;
— not to post or distribute advertising on the Platform without obtaining prior consent from the Provider;
— not to collect, store, distribute, or otherwise process Personal Information of other Users;
— not to post on the Platform links to other Internet resources whose content contradicts the requirements of the legislation of the Republic of Uzbekistan and/or this Agreement;
— not to distribute on or through the Platform "chain letters," internet earning schemes, pyramid schemes, multi-level marketing, email businesses, and other spam;
— when registering on the Platform, not to provide false Personal Information about oneself, not to register or act on the Platform on behalf of another real or previously existing person, not to provide personal information of third parties, and not to use any forms or methods of unlawful representation of third parties;
— not to perform any actions via the Platform aimed at extortion or obtaining money, regardless of the pretext, from other Users and/or third parties;
— not to promote or encourage the use of narcotic and psychotropic substances, and not to involve others in prostitution through the Platform;
— not to facilitate or engage in any other unlawful or illegal activities using the Platform that contradict the requirements of the legislation of the Republic of Uzbekistan and/or this Agreement.
10.2.1. The Platform Administration may, at its sole discretion, refuse to publish, delete, and/or edit any Information posted by the User on the Platform if it is unrelated to the topic of discussion and/or has a negative character.
10.3. The Provider grants the User the ability to post Information on the Platform and use the Platform’s services. The Provider bears no responsibility for the accuracy or legality of the Information posted by Users on the Platform.
10.3.1. The Provider reserves the right to restrict the posting of information by Users on specific pages of the Platform at its discretion.
10.3.2. The Provider reserves the right to refuse a User’s request to delete Information from certain pages of the Platform at its discretion.
10.4. The Provider does not and cannot technically or practically verify all Information posted by Users on the Platform for compliance with the legislation of the Republic of Uzbekistan and the terms of this Agreement, as such verification would make the functioning of the Platform impossible. However, the Provider may conduct such verification at any time at its discretion if relevant doubts arise.
10.5. The Provider may, at its sole discretion, refuse publication, delete, and/or edit any Information that the User intends to post or has posted on the Platform.
10.6. Any link to a website, product, service, or any commercial or non-commercial information posted on the Platform by the User or as advertising does not constitute approval or endorsement of such products (services) by the Provider.
11. FORCE MAJEURE AND DISPUTES
11.1. Termination of this Agreement does not release the Parties from liability for breaches committed prior to the termination date.
11.2. Damages caused shall be recovered from the party at fault in addition to penalties and may include lost profits (foregone income).
11.3. The Parties are exempt from liability for improper fulfillment of their obligations if caused by force majeure circumstances, which include, but are not limited to, adverse weather conditions, fires, accidents, absence or reduction of signal from the broadcaster (including satellite signals). In such cases, the deadline for fulfilling obligations shall be extended proportionally to the duration of such circumstances, without compensation for any losses to the other Party.
11.4. If the force majeure circumstances affecting the Provider last for more than 30 consecutive days, the Provider has the right to refuse to fulfill its obligations under the Agreement by posting the relevant information on the platform.
11.5. In case of disputes related to the performance of the Agreement, the Parties shall make every effort to resolve them through pre-trial (claim) procedures. In accordance with the law, court costs incurred by both Parties shall be paid proportionally to the amount of claims satisfied.
12. DISPUTE RESOLUTION
12.1. In the event of any disputes or disagreements arising in connection with the performance of the Agreement, the Parties shall make every effort to resolve them through negotiations between the Parties.
12.2. If disputes are not resolved through negotiations, they shall be settled in a competent court in accordance with the procedure established by the current legislation of the Republic of Uzbekistan.
13. TERM OF THE OFFER, PROCEDURE FOR CHANGING ITS TERMS OR TERMINATING IT
13.1. This Agreement also governs the relations between the Parties that actually arose prior to its signing, if such relations occurred.
13.2. This offer is valid indefinitely, and all its terms remain in effect until one of the Parties expresses the desire to terminate it in accordance with the procedure specified in this Offer.
13.3. The Subscriber has the right to unilaterally terminate the Agreement by submitting a written statement to the Provider’s office regarding the termination of the Agreement no later than 10 (ten) calendar days prior to the end of the month in which the statement is submitted.
13.4. The User has the right to cancel a subscription within 24 hours from the moment the Service is activated. To cancel the Service, the User must contact customer support. If the cancellation is approved, the refund amount will be credited to the User’s internal balance and may be used to pay for other services provided by the Provider. Refunds are not issued after 24 hours from the moment the subscription is activated.
13.5. The subscription is issued with automatic renewal. This means that at the end of the paid period, the system will automatically charge the available payment method unless the User specifies otherwise.
Automatic renewal can be disabled by the user at any time before the next payment date.
— In the “My Subscription” section of the personal account;
— By contacting customer support;
— Or by any other method provided by the interface of the used application (for example, App Store, Google Play).
If the user does not disable the auto-renewal before the payment date, the service is considered provided for the next period.
The user is responsible for timely disabling the automatic renewal. The Provider is not liable for charges made under an active subscription in the absence of any action from the user.
13.6. Refunds to the Subscriber shall be made by the Provider via transfer to the Subscriber’s plastic card or bank account in the national currency of the Republic of Uzbekistan.
13.6.1 Refunds from the Subscriber’s internal balance are possible by the following methods:
— Through the payment systems used for making the payment, provided that the rules and requirements of the respective payment system are met.
Directly through the Provider, subject to the following conditions:
— The Subscriber provides a complete set of information about the transaction (date, amount, payment method, and other identifying details);
— Confirmation of the Subscriber’s identity (presentation of a passport or another identity document);
— Submission of a written application to the Provider indicating the reasons and details for the refund.
The Provider reserves the right to refuse a refund in case of non-compliance with the above conditions or if there are indications of abuse on the part of the Subscriber.
13.7. Refunds in case of cancellation of Rental or Purchase.
13.7.1. The Provider’s service (Rental, Purchase) consists of granting the Subscriber the technical capability to access and view Video Content. At the moment such technical capability is provided (i.e., access to the viewing is granted), the Service is considered rendered by the Provider, and funds will not be refunded if the Subscriber cancels the Service after it has been rendered.
13.7.2. The Provider reserves the right to voluntarily refund the payment for Rental or Purchase, but only upon simultaneous fulfillment of the following conditions:
— No more than 3 days have passed since the purchase of the Services;
— The viewing time of the Video Content did not exceed 10 minutes (including rewind mode);
— No privileges or discounts were granted to the Subscriber in connection with the purchase of the Video Content.
13.7.3. The User and the Provider will attempt to resolve all disputes and disagreements between them through negotiations. If it is impossible to resolve disputes and disagreements through negotiations, they shall be referred to the competent court at the Provider’s location.
13.8. Funds are not refundable due to the Video Content not meeting the Subscriber’s taste or expectations. The User is obliged to familiarize themselves with the description of the Video Content before purchasing it. The Provider only provides technical services for access to the Video Content.
14. OTHER TERMS
14.1. The Provider has the right to disclose information about the Subscriber to the relevant enterprises (law enforcement agencies), institutions, or organizations in the following cases:
— when organizing the Subscriber’s connection to services and/or subsequent technical maintenance of the Subscriber with the assistance of subcontracting organizations;
— in other cases provided for by applicable law.
14.2. If the equipment is damaged or lost due to the Subscriber’s fault, the Subscriber shall reimburse the Provider for its agreed value as specified in the contract.
14.3. In all matters not provided for in this Agreement, the Parties shall be guided by the applicable civil legislation of the Republic of Uzbekistan.
List of equipment that the subscriber may receive for temporary use depending on the service:
1. IPTV TV receiver (Connection)
2. Cable KCBPPE-5e 2x2x0.52 (Subscriber)
3. Connector (Connection)
4. Plug (Connection)
Bank details:
LLC "ALPHAZET TECHNOLOGIES"
Tashkent city, Shaykhontohur district, Labzak area, near house No.22
Account number: 20208000805308597001
Joint Stock Innovation Commercial Bank "Ipak Yuli", Tashkent city
MFO: 00444
TIN: 307919012, OKED: 79994
Director: Shovkatov S. Sh.
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